The Tools and Techniques in Quality Planning, Control, Assurance and Control Abstract Consistency refers to the goal of quality control when creating products, providing services, and achieving results. This whitepaper will give you a brief overview about the tools and techniques needed to quality plan and ensure quality. Find out which resources are available to help you evaluate programs and prioritize goals or identify problem areas. This white paper showcases Kaoru Ishikawa’s seven quality tools. These include flowcharts, histograms, and cause-and-effect diagrams. Sample Modern project management and Quality Management are complementary. Both emphasize customer satisfaction. Quality is the key to customer satisfaction. Quality management is about ensuring that a project achieves its original purpose. Quality management must be able meet all stakeholders’ needs. Quality management for projects does not mean meeting or exceeding requirements. The PMBOK(r) defines quality as “the degree to which a set of inherent characteristics meets requirements.” The project manager and the project management team have a special responsibility to balance quality and grade (a type or rank assigned products and services that have the exact same functional purpose but with different technical characteristics). This ensures that quality standards are met. Although it is possible to produce products of poor quality, it is unacceptable. At the beginning of a project, all stakeholders are involved in determining requirements. These requirements form the basis of the project’s work. The job of the project manager is to ensure that the work is completed within the agreed timeframe. Quality does not imply giving customers extras. These perceptions are often incorrect. These extras can increase time and costs, but they don’t always result in increased customer satisfaction. Project quality management involves three major processes: Quality planning: Identifying and implementing the quality standards and requirements for both the project and the product. Quality assurance: This is the process of ensuring that the project meets the required quality standards by reviewing the quality requirements and evaluating the quality control results. Quality control: Recording and monitoring quality activities to assess performance and make suggestions for improvement. Download