AWS adds Operations Management to Large Enterprises. After years of testing, Amazon Web Services Inc. has launched a new service for infrastructure management and operations management. This service is targeted at large-scale datacenters looking to migrate to the cloud. The new service, AWS Managed Services (MS), provides a managed framework to deal with policies, best practices, operational procedures, and other work required by large organizations. Jeff Barr, AWS spokesperson, stated that IT staff are responsible for installing software, patching, monitoring operations, taking and recovering backups, and dealing in security and operational emergencies. It simplifies deployment, migration, management, and support by dedicated Amazon employees. Barr stated that AWS MS offers the following features:

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  • Monitoring and resolution of incidents
  • Change control
  • Provisioning
  • Management of patches
  • Access and security management
  • Backup and restore
  • Reporting (financial & capacity management reports).

The AWS MS site states that “our rigors and controls help enforce your corporate security infrastructure policies and enable you develop solutions and applications using the preferred development approach.” AWS Managed Services improves agility and reduces cost. It also frees you from the burden of managing infrastructure operations, allowing you to focus on your business. Barr stated that the service is targeted at the Global 2000 and Fortune 1000 companies. Customers who want to connect existing systems for service management can use the APIs and command line interface (CLI). Although it can also be accessed via the AWS Management console, Barr stated that this will likely to be less popular. Barr stated that AWS MS is built around the idea of a Virtual Data Center that is linked with one or more AWS accounts. “The VDC consists in a Virtual Private Cloud, (VPC), which includes multiple Deployment groups that include Multi-AZ subnets for a DMZ and shared services. It also contains customer applications. Each application or component of an application is packaged into a ManagedStack. AWS partners have created new training programs to assist enterprises in using the new service. These programs were developed in collaboration with select enterprise customers as well as AWS partners over the past couple of years. It is now available to manage AWS resources located in the US East (Northern Virginia), US West(Oregon), EU, Ireland and Asia Pacific (Sydney), with additional support to be added. Barr advised interested organizations to contact an AWS sales representative for more information about the service. Pricing is based on AWS usage.